Terms and Conditions of Purchase and Sale of INDUFLEX INDUSTRIA ESTOFOS S A., with registered office at Av. Vasco da Gama, nº7600 – 4415-957, Pedroso V. N, hereinafter referred to simply as INDUFLEX INDUSTRIA ESTOFOS S A., and, on the other hand , the customer INDUFLEX INDUSTRIA ESTOFOS S A.., qualified at the time of purchasing INDUFLEX INDUSTRIA ESTOFOS S A. products, hereinafter referred to simply as the Customer.
Considering that INDUFLEX INDUSTRIA ESTOFOS S A.. sells products and services over the internet; Considering the Customer's interest in purchasing the products offered by INDUFLEX INDUSTRIA ESTOFOS S A.. (“Products”) in its sales channels; The purpose of this contract is to establish the general conditions of use and purchase of products and services by the customer of the INDUFLEX INDUSTRIA ESTOFOS S A. website.
I. Confidentiality: INDUFLEX INDUSTRIA ESTOFOS S A. is responsible for preserving the confidentiality of all data and information provided by the Customer in the purchase process. The site's security is audited daily and guaranteed against hacking, through the “Site Blindado” seal.
II. Serviço de Atendimento ao Cliente (SAC): O cliente dispõe desse serviço para sanar suas dúvidas, solucionar eventuais solicitações ou reclamações a respeito do seu pedido ou de qualquer conteúdo disponibilizado no site. O SAC poderá ser acionado por meio de telefone ou de formulário do site.
III. Delivery policy: the deadline for delivery of Products is informed during the purchase procedure, calculated in business days. Product deliveries are made from Monday to Friday, from 8am to 10pm. Exceptionally, some deliveries of Products may occur on Saturdays, Sundays and holidays.
III.I – Checking the adequacy of the product's dimensions is the responsibility of the Customer, who must ensure that these are in accordance with the spatial limits of the elevators, doors and corridors at the delivery location. The product will not be assembled or disassembled, transported via stairs and/or doors and windows, or deliveries will be lifted.
III.II – Up to three delivery attempts will be made to the specified location, on alternate days, with an interval of up to 48 hours between one delivery and another. It is essential that, at the requested address, there is a person authorized by the buyer, over 18 years old, and carrying an identification document to receive the merchandise and sign the delivery protocol. If there are three unsuccessful delivery attempts, the order will be returned to the INDUFLEX INDUSTRIA ESTOFOS S.A. Distribution Center.
III.III – After completing the order, it is not possible to change the payment method and/or delivery address, request an advance or even delivery priority.
III.IV – The delivery time informed during the Product purchase procedure takes into account stock, region, the invoice issuance process and product preparation time. With each update on the order's delivery status, the INDUFLEX INDUSTRIA ESTOFOS S A.. system automatically sends alert emails to the Customer.
III.V – The delivery shipping cost is calculated based on the delivery location, weight and dimensions of the Product.
III.VI – INDUFLEX INDUSTRIA ESTOFOS S A.. does not authorize the carrier to: enter the home; deliver by alternative means (example: lifting product through window); carry out installation or maintenance of products; open the product packaging; deliver to an address different from that stated in DANFE; deliver to minors or those without identification documents.
III.VII – INDUFLEX INDUSTRIA ESTOFOS S A.. is not responsible for the retention of goods at SEFAZ when this is due exclusively to pending issues on the part of the customer, and therefore it is necessary for you to appear at the tax office for the goods to be released, bearing in mind that in these cases Information regarding releases and payments is only passed on to interested parties.
IV. Right to regret: the Customer will be entitled to exercise the right to regret the purchase, with the purpose of returning the Product, in which case the following conditions must be observed: the period for withdrawing from the purchase of the product is up to 7 (seven) days. calendar days, counting from the date of receipt; In case of return, the product must be returned to INDUFLEX INDUSTRIA ESTOFOS S A.. in the original packaging, accompanied by the DANFE (Electronic Invoice Auxiliary Document), the manual and all its accessories.
IV.I – The Customer must request the return through the Customer Service (SAC) or directly in the Control Panel, in the “cancel order” topic. Expenses arising from collection or posting of the Product will be borne by INDUFLEX INDUSTRIA ESTOFOS S A..
IV.II – After the product arrives at the Distribution Center, INDUFLEX INDUSTRIA ESTOFOS S A.. will check whether the aforementioned conditions have been met. If so, it will provide a refund of the full purchase price.
IV.III – When purchasing with a credit card, the card administrator will be notified and the refund will occur on the next or subsequent invoice, all at once, regardless of the number of installments used in the purchase. The reimbursement period and, also, the collection of the remaining installments after the full refund of the value of the Product on the Customer's credit card carried out by INDUFLEX INDUSTRIA ESTOFOS S A., is the responsibility of the card administrator. In the event of future installments being charged by the card administrator, the Customer will not be burdened, since INDUFLEX INDUSTRIA ESTOFOS S A., as mentioned above, refunds the full value of the Product in a single payment, with the credit referring to the refund granted in full by the card administrator on the billing invoice subsequent to the month of cancellation.
IV.IV – For purchases paid by bank transfer or debit account, the refund will be made via bank deposit, within 10 (ten) business days, only to the buyer's current account, which must be individual. The NIF of the current account holder is required.